Invoice Not Showing in Taxpayer Portal | Causes & Complete Solutions

If your invoice is marked as “Approved” in the middleware software but you cannot see it in the Taxpayer Portal, it usually is not a user error. This guide lists the 4 most common causes and the exact steps to verify and resolve each one.

Watch the training video Middleware training

Important

First, check seasonal filters. Then confirm sub-user roles/permissions. Finally, run an online status inquiry (Success).

Prepared by

Armin Alizadeh — Tax Instructor & Consultant | Designer of Dorsan Taxpayer Middleware and Dorsan Payroll Software

Quick checklist (start here)

1

Remove filters in “Domestic Sales”

Open Advanced Search and remove active filters (season/year/status).
2

Select the correct season & year

If needed, manually select the season (e.g., Spring) and the year, then search.
3

Verify sub-user permissions

If you’re logged in as a sub-user, confirm roles from the primary account.
4

Run a status inquiry (“Success”)

If inquiry returns Success but the list is empty, it is usually a portal processing delay.

Reason 1

Season change & automatic portal filters

When a new season begins, the Taxpayer Portal may automatically set the default report to the current season. For example, from early July, the default may switch to Summer, so invoices from Spring won’t show by default.

Fix

Go to Domestic Sales
Open Advanced Search
Remove filters
Or select the correct season & year and search

Common mistake

Many users stay on the default view and assume the invoice is missing, while it is only filtered out by season.

Reason 2

Sub-user role/permission changes

Recent updates may require explicit roles/permissions for sub-users. As a result, a sub-user can log in successfully but still cannot view invoices.

Steps to correct permissions

Log in with the primary username/password
Open Tax File Management
Go to User Management
Select the sub-user (National ID)
Enable invoice view permissions under Roles
Save, then re-login with the sub-user

!

If your organization uses branches/companies, ensure permissions are enabled for the correct file/company (not only a general role).

Reason 3

Accepted by the authority, but temporarily not visible

Sometimes the invoice is “Approved” in software and the online inquiry returns Success, yet the portal list remains empty. This is typically a processing delay (often during VAT-related updates).

How to verify (recommended)

Export the invoice list to Excel from the portal or the software.
In the middleware, open Invoice Control.
Run the control to list invoices currently visible in the portal.

How to interpret results

If the invoice does not appear in the control list but inquiry is Success, it usually exists in the portal and will appear after processing completes.

Reason 4